Talk to the team first
Contact the Nutrition Consultation Team
Questions before registering are welcome. Reach us by phone, email, or the form on this page, and you will get a direct reply.
Office and phone
Administrative staff answer during working hours. They can confirm jadwal konsultasi availability, explain what the intake form asks for, and note any accessibility requirements for your session.
If you reach voicemail, leave your name, your city, and a short description of your question. The team will call back during working hours.
The office sits on Jl. Ahmad Yani in Makassar. Visits are arranged in advance so a dietitian or an administrator is free when you arrive.
Send a question before you register
Write in if you are unsure whether a consultation covers your goal. Describe your household, what you want to change, and the question you cannot answer alone. This is also the right channel if you need a session format that is not listed, if you are booking on behalf of someone else, or if a doctor is involved and you want to coordinate.
A short message saves a booking that would not have helped. Include your name, city, contact number, and the household size the consultation would cover. Add one or two sentences on your goal. If you have already submitted the formulir pendaftaran, mention it so your message is matched to your file.
Include the date and time you were given if your question concerns a specific session, so the team can look it up before replying.
Rescheduling is straightforward with reasonable notice, since the dietitian sets aside preparation time before each session.
Changing or cancelling a session
If your jadwal konsultasi no longer works, contact the team as early as you can. If you miss a session without notice, that time is not automatically carried over. Write in rather than waiting, and an alternative slot will be offered where one is available.
Keep the original date and time in your message. That lets the team find the booking and check whether an earlier or later slot opens up.
What to include in your message
A short, complete message gets a faster answer. These are the details the team needs, and why each one helps.
Your name
So the reply is addressed to you and matched to any earlier message.
Your city
It tells the dietitian which markets, produce, and habits are normal where you live.
Contact number
The fastest way to confirm a time if the answer needs one more question.
Household size
Cooking for one person and cooking for six call for different plans.
Your goal
One or two sentences. Mention a submitted formulir pendaftaran so the message is matched to your file.
Before you register
If you are ready to book, complete the registration form and describe a normal week in your kitchen. If you still have questions, send them through this page first. Either route is fine.
The team would rather answer an extra question now than have you arrive at a session without the information the dietitian needs.
How quickly does the team reply to a question sent from this page?
Messages are read during working hours, Monday to Friday, 09:00–18:00. Phone calls reach a person directly; email and the form are answered as the team works through them, so a message sent late in the day is normally answered the next working day.
Can I ask a question without booking a consultation yet?
Yes. Questions before registering are expected, not an inconvenience. If the answer shows that a consultation is not the right fit for your situation, the team will say so clearly instead of holding a booking open.
I am booking for someone else. What should I write?
Say who the consultation is for, your relationship to them, and whether they will join the session. Include the household size and the city where the cooking happens. If a doctor is involved, mention it so the dietitian knows what to coordinate.
What happens after I submit the message form?
Your message goes to the Makassar office. An administrator reads it, checks jadwal konsultasi availability if a booking is involved, and replies with a direct answer or the name of the dietitian who will follow up. Nothing is offered or charged through this form.
Can I visit the office in person?
You can, and it is worth calling ahead on +62 411 362 5500 so someone is free when you arrive. Most consultations are held online, so a visit is usually about paperwork, accessibility arrangements, or a question that is easier to answer face to face.
Still unsure about something not listed here? Send it through the form above and the team will answer directly.
Two routes, and both are fine
Complete the registration form and describe a normal week in your kitchen, or send your question here first. Nothing is committed by asking, and a clear answer is more useful than a booking that was never going to fit.
These sessions, and any meal-planning guidance that follows them, are educational. They are not medical treatment, and they do not replace advice from your doctor.
Reach us directly
Jl. Ahmad Yani No. 99, Makassar, Sulawesi Selatan, 90142, Indonesia
+62 411 362 5500Monday to Friday, 09:00–18:00